Customer Services Courses:

While Challenge specialise in Equality and Diversity our clients often ask us to develop bespoke programmes to ensure that diversity issues are integrated throughout the work of the organisation. In response to this our portfolio includes the following proven Customer Care modules:

• Customer Care for a Diverse Client Group
• Dealing With Violence and Aggression
• Dealing with Harassment and Bullying

Customer Care for a Diverse Client Group

This course helps organisations ensure that front line staff know not only the importance of excellent customer service but that they are equipped to deal with the diverse range of customers and needs that will be presented to them.

The course ensures that participants understand what customer care is, it's importance and impact on the customer and the organisation, and how to cope with and meet the variety of demands made on them. The established course also includes dealing with difficult behaviour.

Please contact the Challenge office on 020 7272 3400 or e-mail us at training@challcon.com for further information or to book this course.

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Dealing With Violence and Aggression

This one day course is designed to ensure that your staff are able to work safely in potentially volatile situations.

The course explores what precipitates violent and difficult behaviour, the importance of non-verbal communication, a range of actions to prevent aggressive behaviour and a number of practical, relevant situations.

There is also an extended course available (two day) which, in addition to the above, examines the difference between assertive and aggressive communication, managing stress and uses actors for role play.

Please contact the Challenge office on 020 7272 3400 or e-mail us at training@challcon.com for further information or to discuss your needs.

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Dealing with Harassment and Bullying

The issue of harassment at work has proved increasingly difficult for some individuals and organisations to deal with.

This one day course focusses on recognising harassment and bullying, the need for participants to be aware of their behaviour, the potential impact of behaviour on others and the different ways to challenge behaviour.

The established course concentrates on both the perpetrator and "victim" sides of a harassment or bullying situation. The course can be focussed on either aspect if it for a particular audience.

Please contact the Challenge office on 020 7272 3400 or e-mail us at training@challcon.com for further information or to book this course.

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